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Terms & Conditions

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately.

L’ETO CAFFE is a trading name for L ETO CAFE & RESTAURANT LLC (Trade License No 772219).
Registered Office: Business Bay, Bay Square Building 7, floor 6, office 10, Dubai, UAE

Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. Orders are subject to availability. We will not be legally bound by any factual or typographical errors on the website or other promotional material. Before you place an order you should read these terms and conditions carefully as they contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.

By placing an order you confirm that you are the person referred to in the Billing details. Acceptance of an order placed by you online and the completion of the contract between you and L’ETO CAFFE will take place when your order is dispatched, unless you have cancelled the order in accordance with our Returns & Refunds procedures below.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Collection and Delivery

Purchased items can be collected from our branch at the address L'ETO, City Walk, Al Safa Dubai, UAE.

We aim to deliver all orders on the date requested. In the unlikely event of a system fault or delays, we will inform you and offer an alternative delivery date. If you order more than one item, we may send them in multiple deliveries at no additional charge. Our standard delivery charges calculated to compensate cost of fuel. If you have any queries regarding delivery, please contact our head office on +97145674910 or email info@letocaffe.ae quoting your name and order number.

letocaffe.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Returns & Refunds

If you are not completely satisfied with your purchase, contact our head office on +97145674910 or info@letocaffe.ae within 24 hours of delivery and explain the why you are not satisfied. We will exchange, replace or refund the item price.

Please contact info@letocaffe.ae quoting your name and order number if you wish to cancel your order. Please make sure you have given sufficient notice as processed order cannot be cancelled and you will not be refunded.

Refunds will be done only through the Original Mode of Payment.

None of the above affects your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection Regulations.

Privacy Policy

At L’ETO CAFFE we understand that any personal information you provide on our website is private and we take every precaution to ensure that this information is safe and access to this information is restricted.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@letocaffe.ae or mailing us at: L'ETO CAFFE Business Bay, Bay Square Building 7, floor 6, office 10, DU, United Arab Emirates

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - PAYMENT

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Payfort getaway ensures the secure handling of credit card information by our store.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@letocaffe.ae or mail at: Business Bay, Bay Square Building 7, floor 6, office 10, DU,  United Arab Emirates.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Last updated: 9th January 2018

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